Network about cars, the market don’t lose sincerity (livelihood? Voice) – Henan branch network — people.com.cn original title: Network about cars, the market don’t lose sincerity (the voice of the people ‘s livelihood?) – once the business platform abandoned the sincere treatment of consumers humble attitude, condescending to ignore consumer demand, a "the rich will be able to settle all the superiority, people will gradually; while the current day comfortable, but in the long run," money "is not long ago," China discovered many yuho "ghost train" the news media is maxed: passengers using yuho about car software, these vehicles quickly grab single, automatic opening stroke does not contact the passengers, less than a minute before the end of the trip, then direct debit. Perhaps in order to escape punishment, someone’s vehicle driver deliberately put the head features black, at first glance like ghosts. The car is strange, the driver is scary, so the media called it "ghost car"". The author also had a similar experience: after the arrival of the excellent vehicle, the driver claimed to be unable to see the destination on the mobile phone, requiring passengers to supplement operation. According to what he said, just enter a word, receive the "passenger canceled trip" tips. This single advantage step does not move, but confidently delimit 20 yuan travel fee. Obviously, I also in the ghostly black technology was poison. Although the last difficult to get a refund, but this time wasted time, traffic costs, as well as anger and chagrin, who to argue?! According to the "ghost train", excellent step responsible person told the media that "the case is caused by the driver brushes, passengers encounter similar problems, according to the prompts on the platform to complete the refund". Although the answer quite satisfactory, but passengers may not buy it: this thing, light the refund is finished? Ken under the original capital market, why not lean anti blocking black technology? Why not even a sincere apology when passengers suffer losses? This kind of "take the money to do something, talk nonsense" attitude, is not a little human touch? "Apart from this special case ghost car, passengers also have a lot of advantages and other services step Tucao: for example, no artificial customer service phone and voice mail, mobile phone APP only fixed options for feedback. Feel passengers: they are too lazy to listen to any sound format views outside, the consumers are as cold, only the economic property without the object of emotional experience, not willing to buy and sell outside the relationship, more communication. Again, ask passengers to use Alipay yuho payment, "security withholding" function must be bound, passengers have not confirmed the remaining amount, and the driver of the dispute case, it can also direct debit. Is this the overlord clause? In addition, many passengers complain that the best step is not to provide any consumer electronic credentials. Once disputes arise, there is no strong evidence in the hands of consumers. Yuho disregard consumers these calls is really not to hear, or pretend not to hear? Admittedly, the network about cars is the use of "Internet plus" optimization of transportation resources, to meet the needs of innovation and wonderful trip. It can eventually break through many institutional mechanisms that impede legitimacy and scale rapidly, and because it is widely available

网络约车,有了市场别丢了诚意(民生?民声)–河南分网–人民网 原标题:网络约车,有了市场别丢了诚意(民生?民声)   ●一旦这些商业平台抛弃了真诚对待消费者的谦恭姿态,居高临下漠视消费需求,拿出一副“有钱就能摆平一切”的优越感,就会民心渐失;虽然眼下日子舒坦,但长远看,“钱程”堪忧   前不久,“国内多地惊现优步‘幽灵车’”的新闻被媒体刷爆:乘客使用优步约车软件时,这些车辆迅速抢单,不联系乘客自动开启行程,不到一分钟便结束行程,然后直接扣款。或许是为了逃避惩处,涉事车辆的司机故意把头像五官涂黑,乍一看形如鬼魅。车辆蹊跷,司机吓人,所以媒体称之为“幽灵车”。   笔者也有过类似的遭遇:优步车辆到达后,司机自称在手机上看不到目的地,要求乘客补充操作。按他所说刚输入一个字,就接到“乘客已取消行程”的提示。这单优步没挪步,却理直气壮地划走20元行程费。   很明显,笔者也中了幽灵般的“黑科技”毒招儿。虽然最后颇费周折地拿到退款,但这期间浪费的时间、流量费用,以及愤怒懊恼,找谁说理去?!   针对“幽灵车”问题,优步相关负责人对媒体表示“上述案例是由司机刷单行为所导致,乘客遇到类似问题,可根据提示在平台上操作完成退款”。回答虽然中规中矩,但乘客未必买账:这事儿,光退款就完了吗?   肯下血本开拓市场,为什么不下足力气防堵“黑科技”呢?乘客蒙受损失后,为啥连一句诚挚的道歉都没有呢?这种“拿钱了事、废话少说”的态度,是不是少了些人情味儿?   撇开“幽灵车”这类特殊情况,乘客对优步其他服务也有很多吐槽:   比如,没有人工客服电话和语音信箱,手机APP上只有固定选项供反馈意见。乘客的直观感受是:他们懒得倾听“格式化意见”之外的任何声音,把消费者也当成了冷冰冰的、只有经济属性而没有情感体验的对象,不愿意进行买卖关系之外的、更多的沟通。   再如,优步要求乘客使用支付宝付款时,必须绑定“安全代扣”功能��乘客还未确认金额、与司机尚存纠纷的情况下,它也能直接扣款。这是不是霸王条款?此外,许多乘客抱怨,优步不提供任何消费电子凭据,一旦发生纠纷,消费者手中缺少有力的证据。优步漠视消费者的这些吁求,是真没听见,还是装没听见?   不可否认,网络约车是利用“互联网+”优化交通运输资源、满足居民出行需求的、了不起的创新。它最终能冲破重重体制机制阻碍合法化,并迅速上规模,也是因为它获得了广大百姓的由衷喜爱和强力支持。然而,“劳谦虚己,则附之者众;骄慢倨傲,则去之者多”,“互联网+”型服务商安身立命的基石是万千“草根”的拥护,一旦这些商业平台觉得自己翅膀硬了,可以对消费者不买账了,抛却谦恭姿态,漠视消费需求,总是一副“拿钱说话”的优越感,虽然眼下日子舒坦,但长远看,“钱程”堪忧。   保护消费者利益,不能全指望商家自省、自查、自纠,相关的监管必须到位。对于网络约车平台的安全管理漏洞、支付霸王条款、不提供电子收据等问题,工商、税务、消协等部门得拿出意见和办法来。   保护消费者利益,根子在于营造公平的市场环境,让“大咖”“小不点”,都始终面临竞争压力,有改善服务的动力。   优步宣布与滴滴联姻,成为国内网络约车市场“老大”以来,涨价趋势比较明显。大家也担心,未来随着“新滴滴”的不断壮大,它对约车市场的竞争活力会有哪些影响?有关部门还应持续跟踪、深入考察。   还有一个现象值得关注:目前,外地车辆在优步注册后,能跨地域运营,甚至可以在北京、上海等摇号买车、限号上路的“治堵”城市中载客,这是其他交通营运企业,比如出租车公司所无法拥有的“特权”,此举是否形成不平等竞争?有待商榷。   网络约车方便了千千万万人出行,消费者念着你们的好。诚望虚心倾听、用心经营,踏实走好每一步……   《 人民日报 》( 2016年09月30日 19 版) (责编:宋芳鑫、杨晓娜)相关的主题文章:

 

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